Question 1

Payment

Accepted Answer

Payment for any order must be made in advance at the time the order is placed. You may pay for your order by bank transfer or by PayPal. Paintings and prints can only be returned if they are faulty or damaged. Please choose carefully when making a purchase.

Question 2

Shipping Policy

Accepted Answer

Your order will be shipped within 1 to 3 business days.

Question 3

Australian Deliveries

Accepted Answer

Deliveries within Australia are free of charge. Paintings are sent via APD (Adelaide Postal Delivery) or Australia Post to get orders safely delivered within Australia. Deliveries usually take 2-3 business days to arrive from once the order has been dispatched (Please note that due to the current circumstances and lockdowns, orders may take longer to be delivered). Prints or paintings on paper / canvas paper are sent rolled in a rigid cardboard tube.
Art on stretched canvas is bubble wrapped and sent with thick heavy-duty cardboard surround and packaging tape with fragile stickers. In the event goods are damaged, we will repair or replace.
You are responsible for supplying all required information when submitting an order, including complete name, shipping and billing address (no P.O. Boxes), telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for mis-delivery due to incorrect information supplied by a customer. All sales are final.

Question 4

International Deliveries

Accepted Answer

Please contact me for a quote.

Question 5

Returns

Accepted Answer

Paintings and prints can only be returned if they are faulty or damaged. Please choose carefully when making a purchase. Notification of all shipping defects or damage must be made within 30 days of delivery and accompanied by the shipping receipt and photographic proof of the damage for us to review and make a determination whether the damage in fact occurred during shipping.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Question 6

Colours

Accepted Answer

You acknowledge and understand that colours as seen on a computer monitor may not look the same as the colours as they appear on an original artwork (painted or manufactured), and that no guarantee is made that any image as seen online will necessarily match exactly the colours on the final product.

Question 7

Personal Data

Accepted Answer

All information submitted by you in connection with any order is governed by our Privacy 
Policy.
Please note we respect your privacy and do not share your information with third party entities.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Question 8

Privacy Policy

Accepted Answer

WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. You have the ability to opt-out of this service at any point.

CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

WIX
Our website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
COOKIES
Wix uses cookies for many important reasons, such as:
 • To provide a great experience for your visitors and customers.
 • To identify your registered members (users who registered to your site).
 • To monitor and analyze the performance, operation and effectiveness of Wix's platform.
 • To ensure our platform is secure and safe to use. 
Type:
 • First-party cookies: Cookies that Wix places on your site. 
 • Third-party cookies: Cookies that are placed and used by third parties. 
Duration:
 • Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.
 • Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.
Category:
 • Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons. 
 • Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
First-Party Cookies
 • svSession
 • SSR-caching
 • smSession
​
Third-Party Cookies
 • TS*
 • TS01*******
 • TSxxxxxxxx (where x is replaced with a random series of numbers and letters)
 • TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)
​
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us

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